Privacy Policy
Last Updated: June 18, 2026
1. Identity and Domicile of the Responsible Party
VIVO Luxury Services, S. de R.L. de C.V. (hereinafter referred to as "VIVO DMC", "VIVOLX", "we", or "us"), located at Calle Las Sirenas G5, Fracc. Punta Arena, El Tezal, CP 23454, Cabo San Lucas, Los Cabos, Mexico, is responsible for the collection, use, and protection of your personal data. This policy is designed to comply with Articles 8 and 17 of the Mexican Federal Law for Protection of Personal Data Held by Private Parties.
2. Information We Collect
We collect information through our website (vivolx.com), booking forms, and direct interactions to provide high-end destination management services.
Personal Data: Includes guest names, ages (for car seat requirements), flight details (airline, flight numbers, and arrival/departure times), lodging or hotel information, contact details (physical address, phone number, and email), and specialized guest preferences.
Financial Data: Payment information, including credit or debit card details, is required to process transactions. (VIVO DMC does not store or save this information).
Non-Personal Data & Cookies: We use cookies to track website usage, page views, and unique visitors to improve our navigability and content.
3. Purposes of Data Processing
Your data is used for the following "Purposes":
Service Provision: To coordinate private transportation, luxury concierge services, and event logistics (e.g., weddings and corporate groups).
Payment Processing: To verify and process payments via secure third-party platforms.
Communication: To send booking confirmations, flight tracking updates, and follow-up regarding your itinerary via email or WhatsApp.
Legal Compliance: To comply with applicable laws and assist in investigations by government authorities if required.
4. Financial Security & Stripe Compliance
To ensure the highest level of security for our clients, especially UHNW (Ultra-High Net Worth) individuals:
Third-Party Processing: All credit card transactions are processed securely through Stripe.
Data Minimization: VIVO DMC does not store full credit card numbers on its internal servers. We use bank-level encryption standards to ensure your financial information is handled exclusively by certified payment gateways.
Processing Fees: Note that payments via credit card incur a 3% processing fee. Clients may choose wire transfers or Zelle to avoid this fee.
5. Confidentiality & VIP Protection
VIVO DMC adheres to strict confidentiality protocols:
NDAs: All staff members and vetted third-party partners (such as yacht operators or external fleets) are contractually bound by Non-Disclosure Agreements (NDAs).
VIP Privacy: Identities of VIP guests, specific itineraries, and travel patterns are strictly confidential and shared only on a "need-to-know" basis for service execution.
Non-Personal Use: We will not use client information for personal benefit or communicate it to unauthorized third parties.
6. Sharing of Personal Data
We may share your data with:
Vetted Partners: Service providers who assist in operations (IT, fleet partners, specialized tour operators) who are required to exercise reasonable care in protecting your data.
Legal Authorities: When required to protect our contractual rights or to comply with law enforcement.
7. Your Rights (ARCO Rights)
In accordance with Mexican law, you have the right to Access, Rectify, Cancel, or Oppose (ARCO Rights) the use of your data.
Opt-Out: You may opt-out of marketing communications at any time by contacting us.
Contact for Data Protection: All requests regarding your personal data should be directed to our Data Protection Officer at:
Email: info@vivolx.com
Subject: Data Protection Information.
8. Data Retention & Security
We retain your personal data only as long as necessary to fulfill the services requested or to comply with legal and business purposes. We utilize secure servers and put in place appropriate security arrangements to prevent unauthorized access or disposal of your data.
Travel Agent Commission Policy
Last Updated: June 2026
This document outlines the standard Commissions Policy for Travel Agents and Advisors partnering with VIVO Luxury Services (VIVO DMC). Our goal is to ensure a transparent, efficient, and rewarding partnership as we deliver ultra-luxury experiences to your clients in Los Cabos.
1. Commission Structure
VIVO DMC offers competitive commission rates on our core luxury destination management services. Unless otherwise specified in a custom Master Service Agreement (MSA), the following standard rates apply:
Event & Group Services: 10% commission on the subtotal of the contracted event services.
Website Bookings: Commission applies to valid bookings made through the authorized agent portal or designated referral links, or completed directly through our website (vivolx.com).
Coupon Code Referrals: 10% commission on services booked using an agent-specific tracking coupon code.
Excluded Items: Commissions are calculated on the net subtotal. Taxes (16% VAT), mandatory service charges (15%), processing fees (3%), and third-party pass-through costs (e.g., government airport fees, specific external vendor rentals) are non-commissionable.
2. Booking & Registration Procedures
To ensure your commissions are accurately tracked and protected, agents must follow these procedures:
Agent Identification: Agents must identify themselves and provide their complete agency credentials (corporate ID) at the time of the initial inquiry or quote request. Commissions cannot be applied retroactively to bookings originally initiated as direct client inquiries.
Manifest Submission: For groups and weddings, a final transportation manifest must be provided 15 days prior to the first service to finalize billing and commissionable totals.
Tracking and reconcilation: All bookings are logged in the VIVO Commission Tracking System, which records the quote submission date, client name, and the applicable commission type (Event, Website, or Coupon). To ensure accuracy, agents must submit their own booking records for monthly reconciliation and audit against our system.
